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DNS Hosting FAQ

  1. Can I manage my own DNS settings?
  2. Where are the DNS settings on myaccount.magma.ca?
  3. Where can I change the settings for one of my domains?
  4. How do I add a new record?
  5. How long until changes take effect?
  1. Can I manage my own DNS settings?

    Yes. All your DNS settings are accessible through the https://myaccount.magma.ca interface. The userid you log in with must have tech access. If your userid doesn't have tech access, or you are experiencing problems accessing the DNS information, please contact our Technical Support team.

  2. Where are the DNS settings on myaccount.magma.ca?

    Once logged into the Myaccount portal, select the 'Advanced Records' tab. Under 'Advanced Records', there should be a section listed as Domain Name Records. Under that heading, you will find the list of domain names currently configured on the Magma servers. For each domain it will show whether Magma's servers are configured to handle Primary and Secondary DNS, Secondary DNS only, as well as email services.

  3. Where can I change the settings for one of my domains?

    To view or modify any of the DNS settings, click on the underlined domain name link from the Advanced Records page.

    On this screen, you will have access to edit the DNS settings, as well as email settings for your domain.

    If you wish to modify the primary domain records, click on the 'primary DNS services' link.

    On this screen, you will be able to modify the Global (Server Of Authority) Settings if need be, although Magma recommends consulting with a corporate support agent before modifying these.

    As well, all the current records for the domain, including MX, A and CNAME can be modified, added or deleted.

  4. How do I add a new record?

    To add a record, on the 'primary DNS services' page, select the type of record you wish to be added, and click the 'Add' button on the right. To modify an existing record, click on the 'Modify' button on the right hand side. Then fill in the host name, Custom TTL, value (the IP address) and the comment field.

    Click on Save to finish configuring the record.

  5. How long until changes take effect?

    DNS modifications take effect within two hours on Magma's DNS servers, when they reload. If you are modifying an existing record, there can be some propogation time before DNS servers elsewhere on the internet clear out their cached values for the hostnames and records in your domain. In general, the worst-case scenario for another ISP's DNS server retaining cached information about your domain name is somewhere between 48 and 72 hours.